Kathmandu. Kamana Sewa Bikas Bank has launched the digital AI assistant ‘KS Mitra’ service. The bank has launched an AI-based customer support and complaint management system ‘KS Mitra’ with the aim of providing fast, easy and effective service to the customers.
Customers can place their inquiries, banking requests or grievance through the bank’s official icon available in https://www.kamanasewabank.com}, http://email [email protected] and directly through WhatsApp number 9851460085.
Through KS Mitra, customers will be able to get information about the bank’s services, account information and complaints without visiting the branch. Through KS Mitra, customers will be able to easily get the bank’s branches and contact numbers, bank services and facilities, interest rates, service charges and other general information. After verifying the identity of the customer and the account details, they will also be able to get information such as the balance of the account, transaction details, loan balance, CRN, DEMAT, KYC, etc.
They will also be able to avail services such as blocking an account, changing the source of income or profession, changing the password or PIN of mobile banking, blocking mobile banking, and understanding its status. If the information that the customer has sought through KS Mitra is not available, a ticket will be issued automatically. This will make it easier to follow up and resolve customer queries, service requests, and complaints.
Digital A.I. Assistant ‘KS Mitra’ facility is a new and influential digital dimension in the banking sector of Nepal. KS Mitra has been launched as part of the bank’s efforts to enhance the quality of customer service by expanding the use of digital technology. The bank believes that this service will make it easier for customers to access banking information through digital means and will help make the customer service process more systematic and effective.
This initiative has been taken in line with the bank’s ‘Future Ready’ concept to facilitate banking services through digital means while saving the time of the customers. In addition, the bank has also prioritized the concept of connecting the flexible banking services provided through special savings accounts with digital innovation, keeping the needs and convenience of the customers at the center.
