{"id":18306,"date":"2025-04-25T16:12:41","date_gmt":"2025-04-25T10:27:41","guid":{"rendered":"https:\/\/bankingsansar.com\/?p=18306"},"modified":"2025-04-25T16:32:01","modified_gmt":"2025-04-25T10:47:01","slug":"%e0%a4%aa%e0%a5%82%e0%a4%b0%e0%a5%8d%e0%a4%b5-%e0%a4%ac%e0%a5%88%e0%a4%82%e0%a4%95%e0%a4%b0-%e0%a4%b6%e0%a4%82%e0%a4%95%e0%a4%b0-%e0%a4%aa%e0%a5%8b%e0%a4%96%e0%a4%b0%e0%a5%87%e0%a4%b2%e0%a4%95","status":"publish","type":"post","link":"https:\/\/bankingsansar.com\/news\/18306","title":{"rendered":"\u092a\u0942\u0930\u094d\u0935 \u092c\u0948\u0902\u0915\u0930 \u0936\u0902\u0915\u0930 \u092a\u094b\u0916\u0930\u0947\u0932\u0915\u094b \u092f\u0924\u093f \u090f\u092f\u0930\u0932\u093e\u0907\u0928\u094d\u0938\u092e\u093e \u0938\u093e\u0930\u094d\u0939\u0948 \u0928\u092e\u093f\u0920\u094b \u0905\u0928\u0941\u092d\u0935, \u0918\u0940\u0928\u0932\u093e\u0917\u094d\u0926\u094b \u0925\u093f\u092f\u094b \u092f\u093e\u0924\u094d\u0930\u093e"},"content":{"rendered":"

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\u0909\u0915\u094d\u0924 \u0909\u0921\u093e\u0928 \u092c\u093f\u0939\u093e\u0928 \u0967\u0967:\u0967\u096b \u092e\u093e \u092a\u094d\u0930\u0938\u094d\u0925\u093e\u0928 \u0917\u0930\u094d\u0928\u0947 \u0924\u093e\u0932\u093f\u0915\u093e\u092e\u093e \u092d\u090f \u092a\u0928\u093f \u090f\u0915 \u0918\u0923\u094d\u091f\u093e \u0922\u093f\u0932\u094b \u092d\u0908 \u0967\u0968:\u0967\u096b \u092c\u091c\u0947 \u092e\u093e\u0924\u094d\u0930 \u0909\u0921\u093e\u0928 \u092d\u090f\u0915\u094b \u092a\u0928\u093f \u092c\u0948\u0902\u0915\u0930 \u092a\u094b\u0916\u0930\u0947\u0932\u0932\u0947 \u092c\u0924\u093e\u090f\u0915\u093e \u091b\u0928\u094d \u0964 \u0909\u0928\u0932\u0947 \u0938\u093e\u092e\u093e\u091c\u093f\u0915 \u0938\u0902\u091c\u093e\u0932\u092e\u093e\u0930\u094d\u092b\u0924 \u0932\u0947\u0916\u0947\u0915\u093e \u091b\u0928\u094d\u0903<\/strong><\/em><\/p>\n

Yeti Airlines Team #YetiAirlines<\/strong><\/em>
\nFeedback on Extremely Poor Customer Service Experience \u2013 Flight YT 783 (KTM to BRT)<\/strong><\/em><\/p>\n

I am writing to express my deep disappointment with the poor customer service and lack of professionalism, I experienced during my travel with Yeti Airlines on flight number YT 783 from Kathmandu to Biratnagar on 25th April, scheduled to depart at 11:15 AM but took off at 12:15 PM.<\/strong><\/em><\/p>\n

1. In-Flight Cleanliness and Crew Behavior<\/strong><\/em>
\nTo my shock, I found a used air sickness bag in the seat pocket in front of me. This is extremely unhygienic and completely unacceptable, especially in today\u2019s age where sanitation and passenger safety are supposed to be a top priority.<\/strong><\/em><\/p>\n

I immediately called the flight attendant, Ms. Bidisha Singh, who came and removed the bag but did not even offer an apology. This reflects poorly on your staff\u2019s training and their understanding of basic customer service. Her behavior was indifferent and dismissive.<\/strong><\/em><\/p>\n

How can such employees be hired in such a sensitive and service-oriented industry? Where is the quality check? What is the flight manager or in-flight supervisor doing if such negligence goes unnoticed? With the kind of salaries management is drawing, this level of service is unacceptable.<\/strong><\/em><\/p>\n

2. Ground Staff Behavior and Attire<\/strong><\/em>
\nThe experience before boarding was equally poor. The airport bus was overcrowded, with passengers standing due to lack of space. I asked a ground staff member if another bus was available, and his response was unhelpful and rude. Instead of guiding me, he casually replied, \u201cThere are so many buses, one is behind you.\u201d He didn\u2019t bother to point it out, let alone assist politely.<\/strong><\/em><\/p>\n

Moreover, the ground staff\u2019s uniforms were highly unprofessional\u2014some looked like college students with untucked shirts and misplaced ID cards. There was no sense of customer care, no greeting, no smile\u2014nothing that reflects basic hospitality.<\/strong><\/em><\/p>\n

My Recommendations:<\/strong><\/em><\/p>\n

Customer Service Training \u2013 Immediate and regular training for both cabin and ground crew on hospitality, hygiene, and professional communication.<\/strong><\/em><\/p>\n

Behavioral Training \u2013 Teach staff how to treat passengers respectfully and respond politely, especially in stressful or unexpected situations.<\/strong><\/em><\/p>\n

Strict Hygiene Protocols \u2013 Ensure that every seat is thoroughly checked and sanitized before boarding new passengers.<\/strong><\/em><\/p>\n

Uniform & Appearance Check \u2013 Enforce a strict dress code and grooming standard for all staff, especially those interacting with passengers.<\/strong><\/em><\/p>\n

We are paying customers, not traveling for free. We deserve basic courtesy, cleanliness, and professional behavior.<\/strong><\/em><\/p>\n

I hope this feedback is taken seriously and leads to actual improvements.<\/strong><\/em><\/p>\n

\"\" \u00a0\"\"\"\"<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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